RICHE MENTOR
Past Projects & Recognition
Real Systems. Real Operations. Real Results.
Over the years, I’ve designed and implemented operational systems and workflow solutions for organisations across manufacturing, finance, retail, F&B, social enterprises, and corporate service environments.
These projects reflect the work I do best: turning manual, time-consuming processes into clear, reliable systems that actually work.
From CRM and compliance frameworks to production forecasting, warehouse operations, and service workflows, each project below demonstrates hands-on execution and measurable impact — not theory.
DNATA (2009)
Strategic Operations Planning
Led strategic operations planning for APEC 2009 initiatives.
Outcome: Delivered structured, time-critical operational plans under high complexity.
FarEastFlora.com (2011)
Workplace Safety & Health Programme
Implemented company-wide WSH programme achieving BizSafe Levels 1, 2 & 3.
Outcome: Improved safety governance and reduced operational risk.
VM AutoFinance (2016)
Custom CRM & Business Setup
Set up business operations from scratch, including a custom CRM system.
Outcome: Structured customer management, reporting, and scalable operations from day one.
VM Retail (2018)
Sustainability Operations Programme
VM Retail Pte Ltd (2018)
Led sustainability initiatives across retail operations.
Outcome: Achieved SEC Eco-Shop Certification and featured in the SEC newsletter.
ValueMax Pawnshop (2019)
AML / CFT Screening System
First in industry to mplement Anti-Money Laundering / Counter-Financing of Terrorism screening system.
Outcome: Represented the pawnbroking industry during World Bank & IMF FSAP assessment (2018–2019) which contributed to the international evaluation of Singapore’s AML/CFT framework.
FarEastFlora.com (2023)
Production Forecasting System (Manufacturing & Distribution)
Developed a production forecasting system to manage manufacturing and coordinate 1,000+ daily deliveries.
Outcome: Improved production planning accuracy and reduced last-minute operational firefighting.
APSN Centre for Adults (2024)
Inventory Management Tool
Built a custom inventory system for a social enterprise supporting adults with special needs.
Outcome: Reduced manual tracking and improved stock visibility.
DNATA (2010)
Quality & Safety Audits
ISO 9001:2008 trained and conducted internal auditing for IATA Safety Audit (ISAGO).
Outcome: Strengthened audit readiness, safety governance, and operational discipline across ground operations.
FarEastFlora.com (2014)
Operations Management Innovation & Recognition
Completed A*Star OMNI advanced operations management programme.
Outcome: Applied operational innovations in projects and invited as Guest Speaker at A* Star OMNI Recognition for Outstanding Performance.
VM Retail (2017)
Customer Service Standards Program
Implemented a customer satisfaction system across 40+ retail outlets.
Outcome: Enabled consistent service measurement and contributed to achieving the Singapore Quality Class – Service Award.
ValueMax Group (2018)
Business Continuity Management Framework
Designed and implemented BCM framework.
Outcome: Enabled uninterrupted operations during the COVID-19 pandemic.
Microsoft Singapore – Customer Service Centre (2019)
Customer Service Operations Workflow Diagnostics
Diagnosed and rectified workflow inefficiencies.
Outcome: Improved process clarity and reduced operational friction.
FarEastFlora.com (2024)
Warehouse Management System
Designed and setup a 4,000 sqm warehouse with structured workflows.
Outcome: Improved inventory accuracy, optimised picking and storage flow, reduced operational bottlenecks.
APSN Café for All (2025)
F&B Management Tool
Built a structured F&B management system covering inventory, daily operations, and reporting.
Outcome: Streamlined frontline workflows and reduced reliance on manual records.
Testimonials
What Our Clients Say
“I used to spend 3 days each week updating the same messy spreadsheet. Riche Mentor taught me how to build a simple Excel tool — now it’s done in 25 minutes. No burnout, just better systems.”
— Shawn Tan,
Finance Analyst
Alexa Young, CA
Morgan James, NY
“Our team had no CRM and couldn’t afford fancy software. Riche Mentor showed me how to build one in Excel. Took just 1 day to set up, and now I manage 50+ clients effortlessly — all for free.”
— Wendy Chan,
Freelance Consultant
Lisa Driver, MI
“My monthly reporting process used to take me the whole week. Now it’s fully automated with formulas, search features, and dashboards — all built in Excel. Thanks to Riche Mentor.”
— Mike Lee,
Project Coordinator
“I thought I needed to work longer to get more done. Riche Mentor helped me explore productivity tools like Asana and Google Forms — all free or low-cost — to automate my admin tasks. I’m now the most efficient person on my team.”
— Melanie Wong,
HR Executive
Alexa Young, CA
Lisa Driver, MI
“I never thought improving my Excel skills could change my career — but it did. I automated three major reports that used to take me all week. My reporting officer noticed my increased productivity. Riche Mentor didn’t just save me time, it unlocked recognition.”
— Vanessa Lee,
Senior Executive (Admin Ops)